Terms of Service

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") are a legally binding agreement between you and Raeda ("we", "us" or "our") about your use of the Raeda app and website (together, the "Services").

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. When you first sign in, we also ask you to agree to them, and we record which version you agreed to and when. If you do not agree, do not use the Services. When we tell you about a material change, we record when you saw the notice.

2. DESCRIPTION OF SERVICES

Raeda is a planning tool for van conversions. You lay out a build in 3D, and it works out the build’s figures, such as weight, payload, power, water, volume and budget, and keeps your tasks, budget, wishlist, journal and files in one place.

When you paste a link to a product or van page, or ask the app to read a saved one again, we fetch that page and an AI model reads it to fill in the details. What it finds can be incomplete or wrong, so check it before you save it.

3. ELIGIBILITY

You must be at least 16 years old to create an account. By using the Services, you confirm that you are.

4. CHANGES TO THESE TERMS OR THE SERVICES

We may update these Terms. The date at the top of this page says when they last changed. If a change is material, we will post a notice in the app at least 30 days before it takes effect, giving the date it takes effect. If you keep using the Services from that date, you agree to the updated Terms. If you do not agree, stop using the Services before then. You can cancel your plan or delete your account in Settings. If you create your account after a change is published, it applies to you from when you agree to these Terms. Other changes, such as corrections and clarifications, apply once they are published here.

We keep improving the Services, so features may change, be added or be removed, and we may stop offering the Services. We do not promise that they will always be available or free of errors.

5. ACCOUNT REGISTRATION

You need an account to use the app. You can open one with your email address and a password, or by signing in with your account at another service. Give us an email address you can receive mail at, and keep your password, or the account you sign in with, safe. You are responsible for what happens under your account. If you think someone else has got into it, email support@raeda.build.

6. PLANS AND LIMITS

Raeda has two plans: Free, and Builder, which is paid.

On the Free plan, an account can start 1 build, and each build can add 10 components, 5 budget items, 5 wishlist items and 5 journal entries. These limits count what has been added over the life of the account or build, not what exists now, so deleting something does not free a place. That includes deleting a build, resetting a build’s 3D layout, and a deleted component being removed from the Trash.

The Free plan also includes 5 extractions, once, for the life of the account. Each build keeps 1 saved layout beside its base layout, and deleting that layout frees its place. Only the tasks of the first 3 build phases can be changed, and no tasks can be added. Install photos, van photos and receipts cannot be uploaded, and reports cannot be printed or exported. The component library is not available on the Free plan; an account that moves to Free keeps the components it saved there, and can delete them.

Builder costs $9.99 a month or $99.99 a year. It removes the limits above and includes 100 extractions in each month of the subscription, on either price. Extractions left at the end of a month do not carry over.

An extraction is used each time the app reads a product or van page for you, a re-read included. It is used once the page has been fetched: if the page cannot be fetched, none is used, but one used on a reading that then fails is not given back.

7. PURCHASES AND PAYMENT

Payments are processed by Stripe, our payment processor. Your card details go to Stripe and never to us. By subscribing or buying, you authorize us to charge your chosen payment method through Stripe.

Builder renews automatically at the end of each monthly or annual billing period until you cancel. You can cancel at any time in Settings, under Plan, with Manage billing. Your plan then runs to the end of the current billing period, and the account moves to Free. We do not provide refunds for a monthly or annual billing period, in whole or in part, except where required by law.

If a renewal payment fails, the plan stays Builder while the payment is retried. If it is not paid, the subscription ends and the account moves to Free.

We may change our prices. A change never affects a billing period you have already paid for.

8. PREPAID EXTRACTIONS

A Builder account can buy prepaid extractions in Settings, under Plan: 50 for $5.99 or 100 for $9.99. They are used only once the month’s 100 extractions have run out, and they never expire.

If the account moves to Free, its prepaid extractions are kept but cannot be used, and they become usable again when the account returns to Builder. The Free plan’s 5 extractions are separate from them.

Prepaid extractions are non-refundable, cannot be exchanged for cash, and cannot be transferred to another account, except where required by law. If a pack purchase is refunded or disputed, we may reduce your prepaid balance by up to the number of extractions that pack added, but not below zero.

9. WHEN A BUILDER PLAN ENDS

When an account moves from Builder to Free, nothing is deleted, but the Free limits apply again. A build that has already added what the Free plan allows cannot add more, and its photos and receipts can be viewed and removed but not added.

If the account has more than one build, the build listed first on your dashboard stays open and the others are locked: they cannot be opened or changed until the account returns to Builder, but you can still delete them. Deleting the open build unlocks the one listed next.

10. INTELLECTUAL PROPERTY RIGHTS

The Services, including the software, text and design and the Raeda name and brand, are owned by or licensed to Raeda and protected by intellectual property laws. Your content is not; see the next section.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services to plan your own builds, including builds you plan for clients. You may not copy, modify, resell or redistribute the Services, or sell access to them, without our written permission.

11. YOUR CONTENT AND FEEDBACK

What you put into Raeda stays yours: your builds, the components and figures you enter, your notes and journal, and the photos and receipts you upload. You let us store, process and show it to run the Services for you, including reading the pages you ask the app to read and keeping the records the Privacy Policy describes. Only upload files, and paste links to pages, that you have the right to use.

If you send us feedback or suggestions, you let us use them for any purpose without owing you anything. This covers only what you send us as feedback, never your builds, files or notes.

12. ESTIMATES, NOT ENGINEERING ADVICE

Raeda is a planning tool. Its payload, weight, axle, electrical, water, heating, insulation and volume figures are estimates worked out from the specs you enter or that we extract, and they can be wrong. They are not a certified inspection, not a professional safety audit, and not a guarantee that your build meets any code or law.

Check every figure that matters. Before you build, drive or rely on your van, confirm exits, gas and carbon-monoxide detection, electrical work, weight limits and any legal requirements with the manufacturer’s instructions and a qualified professional. The app shows a notice saying the same when you first use it.

13. PROHIBITED USES

You agree not to use the Services to break the law or anyone else’s rights; to get into another person’s account or data; to get around a plan limit, a usage limit or a security measure; to overload or disrupt the Services, including with automated requests or bulk page fetching; or to pretend to be someone else.

14. THIRD-PARTY WEBSITES

The Services read pages on other websites when you ask them to, and link to them. We are not responsible for those websites, what they contain or how they handle your data, or for the accuracy of what the app extracts from them.

15. PRIVACY

Your use of the Services is also governed by our Privacy Policy, which explains what we store about you, who handles it and how long it is kept.

16. TERMINATION

You can delete your account at any time in Settings. That deletes your builds and your files, as the Privacy Policy describes, and cannot be undone. If you have a Builder subscription, deleting your account immediately cancels it, and you won’t receive a refund for any unused portion of your current billing period, except where required by law. Any remaining prepaid extractions will be forfeited and are non-refundable, except where required by law. Stripe keeps its own records, including your customer record and your payments.

We may suspend or close an account that breaks these Terms or harms the Services or other users.

17. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

WE DO NOT GUARANTEE THAT ANY FIGURE THE APP SHOWS IS CORRECT, OR THAT A BUILD PLANNED WITH IT IS SAFE, LEGAL OR FIT TO DRIVE.

18. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAEDA IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE, OR FOR ANY DAMAGE, INJURY OR COST THAT COMES FROM RELYING ON THE APP’S FIGURES WITHOUT CHECKING THEM.

OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR $100.

NOTHING IN THESE TERMS LIMITS A LIABILITY THAT THE LAW DOES NOT ALLOW TO BE LIMITED.

19. INDEMNIFICATION

You agree to indemnify and hold harmless Raeda from any claim, damages or costs, including reasonable legal fees, arising from your use of the Services or your breach of these Terms.

20. DISPUTE RESOLUTION

If you have a dispute with us, contact us first at support@raeda.build. We each agree to try to resolve it informally for at least 30 days before either of us goes to court.

If it is not resolved, it will be decided by the courts located in the State of Minnesota, and you and we agree to their jurisdiction.

21. GOVERNING LAW

These Terms are governed by the laws of the State of Minnesota, USA, without regard to its conflict-of-law rules. Nothing in them takes away a right you have under the consumer law of the place where you live.

22. ELECTRONIC COMMUNICATIONS

You agree that we may give you agreements, notices and other communications electronically, by email or in the app, and that they satisfy any legal requirement to be in writing.

23. USER DATA

You are responsible for your data. Keep your own copy of anything you cannot replace, such as a receipt. We are not liable for data that is lost or damaged, although we may keep backups to run the Services.

24. MISCELLANEOUS

These Terms and the Privacy Policy are the entire agreement between you and Raeda about the Services. If any part of them is found unenforceable, the rest stays in effect.

25. CONTACT US

Questions about these Terms, or for support: support@raeda.build.